About

Frequently Asked Questions (FAQ)

Thank you for choosing HeyLinen! Here you'll find answers to common questions about orders, shipping, returns, materials, certifications, and product features. For additional support, please reach out to our customer service team.

Orders, Shipping & Fulfillment
How will my order be shipped?
All HeyLinen products purchased on Amazon are fulfilled by Amazon (FBA), meaning Amazon directly manages order fulfillment, shipping, customer service, and returns. Your products will be securely packed and shipped by Amazon, ensuring timely delivery.
How can I track my order?
Track your order directly from your Amazon account under 'Your Orders.' Amazon provides timely updates and tracking numbers once your package has shipped.
Returns & Refunds
What's your return policy?
Returns for HeyLinen products purchased on Amazon follow Amazonā€™s standard return policy. Typically, products can be returned within 30 days of delivery. Returned items must be unused, undamaged, and in original packaging.
How do I initiate a return or exchange?
Initiate returns directly through your Amazon account by navigating to 'Your Orders' and selecting the product you'd like to return. Amazon will provide return labels and instructions.
How soon will I get my refund after returning an item?
Amazon processes refunds typically within 3-5 business days after receiving your returned items.
Bath Towels & Sheets
What does GOTS-certified mean for the bath towels and sheets?
Our bath towels and sheets are GOTS-certified, meaning they meet the Global Organic Textile Standard. This certification ensures the cotton is organically grown without harmful chemicals, sustainably produced, and manufactured under fair labor conditions.
Why do HeyLinen towels have both terry and waffle textures?
Our towels combine the plush, absorbent terry side for softness and comfort with a waffle texture on the reverse side for quick drying and effective moisture absorption. This dual texture offers both luxury and practicality.
Are the bath towels hypoallergenic?
Yes, our towels are hypoallergenic and gentle on sensitive skin due to their high-quality, organic cotton fibers.
Will my towels get softer over time?
Yes, HeyLinen towels become softer and more luxurious with each wash, enhancing your comfort and experience.
Waffle Duvet Cover Set
What does OEKO-TEX Certified mean for the duvet cover?
Our waffle duvet cover is OEKO-TEX certified, indicating it has been tested rigorously and is free from harmful substances, ensuring safety and comfort for you and your family.
What are the benefits of the waffle texture in the duvet cover set?
The waffle texture provides enhanced breathability, temperature regulation, and a luxurious aesthetic upgrade to your bedroom. It also gets softer with every wash.
What benefit does a 600 thread count TC offer for the duvet cover?
Our 600 TC fabric ensures superior softness, durability, and a luxurious, hotel-quality feel, enhancing comfort and promoting better sleep.
How do the corner ties and button closures benefit the duvet cover?
These features secure your duvet insert firmly in place, preventing slipping or bunching during sleep, providing consistent comfort throughout the night.
Is the duvet cover easy to maintain?
Yes, our duvet cover set is machine-washable, wrinkle-resistant, and designed to withstand frequent washing without shrinking or losing softness.
General Product Care
How do I care for my HeyLinen products?
Machine wash your products in cold or warm water on a gentle cycle using mild detergent. Avoid bleach and harsh chemicals. Tumble dry on low heat or air dry to maintain quality and longevity.
Sustainability & Ethical Practices
How is HeyLinen contributing to sustainability?
Sustainability is central to HeyLinenā€”from using certified organic cotton to eco-friendly packaging. We strive to reduce our environmental impact through responsible sourcing and ethical manufacturing.
Where are HeyLinen products made?
Our products are crafted with ethical manufacturing partners committed to fair labor, safety, and sustainability. We proudly support global artisanal craftsmanship.
Customer Support
Who should I contact if I have an issue with my Amazon order?
For order-related inquiries including tracking, returns, or exchanges, please contact Amazon Customer Service via your Amazon account. For product-specific questions, reach HeyLinen through Amazon's messaging or via our official website.